Review / Guide: Shipping with Xend Express

Update 1/15/2013: Looks like Xend has improved their service. I recommend you use them again, but if you have really valuable items to ship, I still recommend you go for LBC, JRS Express or Air21.

Update (9/14/2012): There have been many reports / complaints from customers of Xend Express recently that I have stopped using them. I’m currently shipping through Fastrack, which I will review next. For updates on Xend, please visit their Facebook page.

Ever since I started hosting giveaways, I have always opted to ship the prizes to the winners because, first, it encourages more people to join plus it’s really convenient, not just for them, but for me as well since I won’t have to worry about meeting up with them individually. In my search for the best courier service for this purpose, I found Xend Express.

Xend for your shipment needs

Why Choose Xend?

If you have a local business wherein you need to ship packages to any Philippine address, I highly recommend using Xend’s courier services. They offer more affordable rates than any other courier service I’ve encountered.

Here are my other reasons for choosing Xend:

  • They offer free pick-ups and they never failed in following the schedules. I’ve had a couple of late pick-ups from other courier services which had nearby branches / centers in Malabon.
  • Their partner for provincial deliveries is LBC so if you have concerns about shipping to anywhere outside Metro Manila, this fact should convince you to choose Xend.
  • I have never had issues with Xend yet. I’ve had a total of 27 shipments coursed through them and never once did they fail on me. I’ve had 4 with another courier service and they were late half of the time. Pfft. 😐
  • They also have an online portal where you can schedule pick-ups, setup bulk shipments, calculate shipping rates, adding contacts for your deliveries, etc.
  • You can get coupons that you can use for the future if you reach a certain number of shipments.
  • Did I already say they offer very affordable shipping rates? 😀
  • They have no minimum number of packages or shipment fee for pick-up, unlike with LBC.

Xend is not perfect, I know. I’ve heard of issues from other customers about late deliveries and pick-ups, but I’m writing this review based on MY experience. I’m from Malabon and I’ve shipped 17 times to Metro Manila addresses and 10 times to the provinces. No courier service is perfect anyway. But, I’m after a more affordable shipping solution so I’m all for using Xend. 🙂

Xend provides you with waybills and packaging materials for your next shipping

Xend also gives you free packaging materials and waybills for your next shipments. This way, you can already prepare them in advance. Very useful for a more speedy pick-up.

 

 

How Do You Use Xend’s Courier Services?

Xend doesn’t have branches all over the country. They only have an office here in Metro Manila, but they have assigned pick-up crew for every area.

Here’s a photo of the Xend courier guy who usually picks up my packages:

The Xend courier guy assigned in our area

Now, how do you exactly use Xend’s courier service? Like what I’ve mentioned earlier, they have an online portal which makes it easier to schedule everything. My guide below is for those like me who don’t need bulk shipments. But, if you’d be needing that, you can just as easily navigate through their site at www.XendExpress.com for more information.

 

Step #1: Create an Account with Xend.

Visit their online portal – www.XendExpress.com – and click on Open an Account Now on the upper right side of the screen:

Click on Open an Account Now to open a Xend account

Just go through the registration screens…

Agree to the terms and conditions

SECOND SCREEN:

Fill up your account information

For the date of birth, you really need to locate it. No shortcuts.

THIRD SCREEN:

Here, you’ll be prompted to enter one address, but you can setup more pick-up addresses later.

Your address information

FOURTH SCREEN:

Login information

Once you’ve successfully registered, you’ll get this screen:

Registration complete!

 

Step #2: Login and setup your Xend account.

Login to the portal with your email address and password. Once logged in, go to Manage your Account. You should then see this page:

They save the number of shipping or deliveries you've already done through Xend

Take note of the Account No. on the top of the page. You will need this whenever you fill up waybills (scroll down for more information about this).

If you need to add more addresses to your account in case you have more than pick-up points, go to the Account Settings page and click on Add new address button under the Address section.

Add pick-up addresses on the Account Settings page

 

About Waybills

Waybills are the form you need to fill up with the recipient’s complete address. Basically, it contains information about your package.

Though you can have waybills printed, to avoid additional expenses, just request for waybills from the the Xend pick-up guy. They look like this:

A closer look at the Xend waybill

You get a copy of this waybill for your reference, one for Xend’s records and the other one will be inserted or included with your package.

Oh, and you get these waybills and pouches for free, by the way. 🙂

 

Step #3: Schedule a Pick-up.

Here’s a basic guide on how to schedule a pick-up with Xend:

Schedule a pickup

Once logged in, click on Pickups on top of the page and then Schedule Pick-up. You’ll then get this next screen where you can choose multiple dates. To deselect a date, just click on it again.

You can select multiple pick-up schedules

 

Take note of Xend’s pick-up scheduling guidelines taken directly from their website:

Schedule Pick-up Guidelines

  1. If you specify a time frame for pick up, we cannot guarantee that it will be picked up within that time frame you indicated. We will do our best to meet the time frame but if we cannot, we will definitely arrive within the day.
  2. Pickup Cut-Off:
    • For Monday to Saturday “Same Day Pick Up”, you must schedule before 2pm of the same day.
    • Pickups scheduled after 8AM for office addresses are not recommended as we cannot guarantee that they will be picked up within office hours. If your pickup is at an office address, we recommend that you schedule before 8AM so we can guarantee pickup within office hours.
    • If you prefer afternoon pickup, please indicate so in the remarks.
    • To qualify for the 2pm cut-off time, pickups must be scheduled online via myXend. Pickups scheduled through phone will be for next day pickup.
    • Tip: You can pre-schedule pickups up to one week in advance.
  3. Holiday Pick Up Schedule:
    • We DO NOT pick up on “Regular” holidays
    • For “Special” holidays, we DO pick up unless there is a previous annoucement
  4. Important Notes:
    • “Provincial” packages that are scheduled for pickup BEFORE 8AM will have a transit time of 1-2 days. “Provincial” packages scheduled for pickup AFTER 8AM will have a transit time of 2 business days.
    • “Metro Manila” and “Rizal to Manila” packages still have a NEXT DAY transit time regardless of the time scheduled.

Below Step 1, you’d see the list of pick-up addresses. Check the one you’ll be using for the said pick-up. If you’d be using multiple pick-up points, you have to schedule them separately.

Select the pick-up address and enter any special instruction

You can also enter special instructions. Once done, click on Schedule for Pickup. You then should get this message saying that you have successfully set up a pick-up schedule.

Successful pickup schedule

If you have to cancel a pick-up, just go to Pickups on the menu –> Active and you should see this page:

You can cancel your pick-up schedules

Check the pick-up schedule you want to cancel and then click on Cancel Selected.

NOTE: Just to be sure, especially if it’s on the same day as the pick-up schedule, I suggest you call their hotline at (02) 806-XEND (806-9363).

 

IMPORTANT REMINDERS:

  • If you’re sending an expensive package or item, please make sure you indicate its value. You might need to pay extra for insurance and all, but it’s the same way with other courier services.
  • For details on insurance that Xend offers, click here.
  • For the list of prohibited items for shipping, click here. I’ve managed to send in shampoos, packs of Davidoff cigars and Marlboro Ice (NOT allowed for provincial shipments), just in case you’re wondering if they allow these.
  • If you’ll be shipping electronics, they can still be shipped through Xend BUT they won’t offer you any insurance. Click here for full details on this policy.
  • They only offer FREE pick-ups within Metro Manila and Rizal (San Mateo, Rodriguez, Cainta, Taytay and Antipolo).
  • If you’re shipping a fragile item (needs extra care), make sure you attach a sign or a note saying that to remind the courier to take good care of your item. If you’re not completely confident about having them shipped with Xend, use other courier service.

 

Other Features of Xend’s Online Portal

On their website, you can check the rates that will apply for your shipments / deliveries:

A guide on their shipping rates are on their website

Also, you can check your shipment statistics on their site:

Shipment statistics

You also get coupons when you reach certain number of shipments / pick-ups. These coupons can be free shipping or discounts on your next pick-up. 🙂

You get coupons when you reach a certain number of deliveries or shipping

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So, for your next shipment to anywhere in the Philippines, I recommend you try using Xend’s courier service. If you’ve used their services before, feel free to share your experiences in the comments section. 🙂

Disclosure: This is not a sponsored post.

Update (9/14/2012): There have been many reports / complaints from customers of Xend Express recently that I have stopped using them. I’m currently shipping through Fastrack, which I will review next. For updates on Xend, please visit their Facebook page.

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