Category Archives: Taxi Complaints

Report Taxi Cabs through Taxi Kick

When I started this blog, one of the things I wanted to have here along with my reviews is a way for people to send in their complaints against taxi cabs and drivers. I don’t have my own car so I’ve been riding cabs for a really long time now and I’ve had a ton of crazy, maddening and sometimes funny experiences with taxi drivers. So, I thought it’ll be nice to have a place for people to share their own taxi horror stories. I put up a form here where people can send in their complaints and I’ve published a couple of posts too related to these abusive taxi drivers and companies.

There were a couple of emails and messages sent my way, but because of my other responsibilities, I wasn’t able to maintain it. And, so, I’m glad to know that someone else thought about putting up a taxi complaint website like Taxi Kick.

TaxiKick.com - Report abusive taxi drivers in the Philippines

Taxi Kick is a very simple website. All you have to do is fill up a form to report your complaint about your most recent bad experience with a taxi driver or company.

Taxi Kick - a way to report abusive taxi drivers in the Philippines

They have a page where you can see all the latest reports and the top complaints too. There’s a total # of reports per day that’s also posted on the page, plus a list of taxi plate numbers that are getting the most complaints.

The thing is, from what I know, they’re not directly connected to LTFRB or MMDA. So, what they do is they collate all the reports and they send it to the proper authorities. Sadly, most of us would think there’s truly no assurance that proper action will be taken against the abusive taxi driver or at least the cab company involved. But, at least, this is a start, right? Take part and see how it works.

MGE Taxi : The Only Cab Company I Trust

It was one late afternoon during the last week of November. We were coming home after grocery shopping in Landmark. In my attempt to save on transportation expenses, I told my bro that if we can hail an MGE taxi cab before a UE Letre bus comes along, then, we’ll take a cab. :D

MGE Transit Corp. is the only cab company here in Manila that I truly trust. I remember going home everyday from my work in The Fort from years back and calling their customer service hotline to have a cab sent my way. There was a fixed additional Php 50 for calling them, but it was worth it considering they’re MGE and I can sit back and relax while we drive our way home to Navotas. And I always pay about Php 200+ because their taxi meters aren’t rigged. That I can confidently attest to.

An MGE Taxi CabOkay, not the MGE taxi photo I’d prefer to post here but it’s the only thing I can find on Google. Wasn’t able to take a photo of my own and I can’t even remember where I got this.

Since my schedule for work before was flexible and I go to work late at night (call center supervisor), I almost always take taxi cabs to work. I’ve had a ton of frustrating experiences, and I even had multiple arguments and fights with cab drivers because of their controlled and rigged meters. In the past year though, I decided to just shrug it off. But, I always try to wait for an MGE taxi just to avoid any added stress.

Going back to that November afternoon, aboard an MGE taxi cab, we got to talk to the driver. I’ve been very curious about how they screen people, their company’s guidelines and how they punish those who fail their standards. The cab driver, let’s just call him George (This is NOT our cab driver’s real name. I had to use an American name to lessen the possibility of someone actually having the same name :D ), let us in on what they go through to ensure all the employees are taken care of and are meeting the company’s standards.

EMP TaxiMGE is owned by Macario Lim Gaw Jr. Their “sister” cab companies are EMP and Green taxi, respectively my second and third among my reliable list of taxis. They have been around for years now and have maintained their position as the top taxi service provider in Manila. Let me tell you a few things about them, as shared by our cab driver George.

All their drivers are given a 3-hour briefing where they learn the company’s guidelines to ensure the quality of their service, how to handle different situations and how strict they are with their policies. In fact, they warn their drivers right away that if they have any intentions of breaking the rules or the guidelines, might as well quit as early as possible because they don’t take customer complaints lightly.

New Taxi Cabs Modus Operandi here in the Philippines

I have yet to share with you my most recent bad experiences with taxi cabs here in the Philippines. But, thank goodness I’ve never experienced anything close to this story shared by Filipina Mom Blogger.

Her daughter was almost a victim to the latest modus operandi of a group of men who hold up people through their taxi cab. Good thing her daughter read a Facebook note about this modus operandi so she was able to get out just in time.

Here’s the Facebook note that was shared by Noemi of Filipina Mom Blogger:

From:mary ruth causing [mailto:causingmaryruth@ ...]
Sent: Thursday, October 09, 2008 10:59 PM
To: mary ruth causing
Subject: Warning of a Modus Operandi

Dear friends,

I’d like to share a story of what happened to me last Monday, October 6, which appears to be a modus operandi done by people with criminal intentions. My purpose for sharing this with you is to forewarn you of such incidents so that you may keep yourselves safe.

At about a quarter to 7 in the evening, last Monday, I left the office and walked out of Tektite building towards San Miguel Avenue , Ortigas, to ride a cab. It was just right after a brief drizzle, so the roads were almost empty of cars and people, although it was still a bit early. I’m accustomed to going home by myself if I feel like it, and riding cabs without any problems for the longest time.

I was walking along Exchange Road in front of our building, and have already crossed Pearl Drive , when I saw a cab slowly cruising along Exchange Road from San Miguel Avenue . It was an old, a bit dilapidated, white (seemingly) Toyota Corolla, with a yellow-lighted "taxi" on the roof, with black scrawl of the taxi’s "name" on the side (I didn’t notice the name written there). It didn’t have any passengers on board and I thought it a bit odd that a passenger-less cab would be coming from San Miguel Avenue towards Tektite at a time when taxis are supposedly full. I was more accustomed to seeing taxis with no passengers coming from Pearl Drive towards Tektite on its way out back towards EDSA or in the oppositedirection of C-5. But it didn’t quite get to me. I was tired and needed to go home to rest. I just thought that the driver was trying to get passengers.

I flagged down the slow moving taxi and got in. I said I was going towards EDSA, so the cab went its usual familiar route of rounding the one-way Exchange Road , out to San Miguel Avenue , left to Megamall, and right towards EDSA. I normally would text Tony of the plate number of the taxi, but at that time, I didn’t. I normally would check the locks of the car doors, but this time, I only locked the ones on the front and back passenger seats (right side, because I saw that the left side door was locked). Everything was normal, except that
it was still going its slow pace. The driver was a slim-built, middle-aged man, with balding head (some hairs on the side), wore a baseball cap and a worn-out but decent white polo jacket.

Near the foot of the flyover towards Ortigas Avenue and EDSA, he requested me in a kindly manner to please move to the other end of the passenger seat because "ma-fla-flat na po yung gulong ko. Spare lang yan e." where I was sitting. I was sitting at the right side of the passenger seat at the back, and promptly moved to the left side. I was even able to converse with him, saying "a ganun ba? Hindi ba delikado yun na tumatakbo tayo sa EDSA na pa-flat na gulong n’yo?" "Hindi po, malapit lang naman po kayo, di ba? Kaya pa po yun," he smilingly said. And, all along, we were slowly moving across the flyover at EDSA. After the flyover, he slowly veered towards the inner side of the yellow lane, but I thought it was because "inaalalayan niya yung sasakyan."

When the taxi crossed the gate of Corinthian Gardens , it further slowed down, and I saw from afar two men seemingly waiting for a bus. When the taxi neared the two men, they gestured towards the taxi, and it suddenly dawned on me that this could be a hold-up. I initially tried getting the lock of the door to my side open, and was stricken by horror that it didn’t budge. It seemed to be jammed (or perhaps child-locked, on hindsight). And the horror of horrors happened. The taxi stopped by the two men, and the driver announced, "’wag ka gagawa ng iskandalo, hold-up ‘to," and promptly opened the locked doors on the right side doors of the front and back passenger seats. Everything went fast.

The two men briskly went in, one at the front passenger seat, the other beside me on my right. I thought in horror "this can’t be happening to me!" All I can scream was "ay! ay! Diyos ko! Diyos ko!" The driver said to the two men, "wag n’yong sasaktan ‘yan, mabait si ma’am." And, to me, "pera lang ang kailangan namin. Hindi ka masasaktan kung susundin mo kami." One of the two men was also middle-aged, slim-built, with balding hair. The other was younger, about in his mid- to late-twenties, gaunt-looking, with high cheek bones, with a thick head of hair. He struck me as someone who was taking drugs.

The next two hours were a gruelling ordeal. They rummaged through my bag and got my money, ATM and credit cards, cellphones, and my jewelry, including my wedding ring. They gave back my bag and wallet, though, but without the money and the cards. We spent the hours going around EDSA from Kamuning to Quezon Avenue , stopping at banks where one of the men went to the ATM machines to try and get cash from my savings ATM and credit cards. They didn’t let me out of the taxi to do the transactions. While one man did the transactions at the ATMs, the taxi kept going round and round the Kamuning and Quezon Avenue u-turns. They took away my glasses so that I can’t see where we’re going. But I was familiar with the places we passed – Timog Avenue , Agham Road , near the Napocor area, and back again to EDSA to go to the ATMs for transactions. They pressed me for the PIN of the credit cards, but I didn’t memorize them, but gave them some numbers that I’m not even sure of.

Towards the end, they were pissed off because they couldn’t get through the credit cards, and I was afraid that they’d do me in. But, in the end, they let me go, the driver warning me sternly, "wag kang lilingon sa kaliwa o kanan. Dire-direcho lang, kung hindi, babarilin talaga kita." They gave a 100 peso bill "pamasahe para makauwi." They dropped me off at Agham Road , near the Philippine Children’s Medical Center (formerly Lungsod ng Kabataan) at about 9:30 p.m. There was no one in sight, another light drizzle has already passed.
One of the men accompanied me out of the taxi, pushed me forward, and ran back to the taxi. That’s when I ran and ran towards Quezon Avenue until I boarded a jeepney at a stop light. The kindly jeepney driver motioned me to a mobile police patrol when we passed by one, and I finally came to the police precinct at Kamuning EDSA to tell my tale. I didn’t even get to see the taxi’s plate number.

They informed me there that that has been a modus operandi of these criminal elements, plying the route of Quezon Avenue , Timog, Agham, even Kamuning areas. They also would give some money for "pamasahe." They would say it’s for a sick wife, etc.

I have talked to some employees of a company in the Ortigas area who fell victim to the same modus operandi. Same taxi, same description of the driver, same alibi about a flat tire, requesting the passenger to move to the left side of the passenger seat, where the door’s lock is jammed. Same giving of the 100 peso bill at the end of the hold-up. Last December, an employee rode the dubious taxi at SM Megamall at about 9 p.m. and the hold-up was announced when some men boarded the taxi at Star Mall. The person was held-up until 11 p.m. The other, with the person’s 6-year old child, boarded the taxi at the Robinson’s Galleria and was also held-up by men who went inside the taxi. I myself, boarded the taxi near where I work, imagine that. And, the security guards were just a few meters away.

Please be forewarned of this modus operandi. We’re facing harder times, and December is nearing. Take extra care, friends. As for me, I believe it was the prayers that helped me. All throughout the ordeal, my Savior was there, guiding me in what to say or do so as not to aggravate the situation until freedom came. They didn’t touch or harm me. Praise God!

God bless us,
Ruth

If you want to read more about Noemi’s daughter story, click here.

I’ve always believed in those notes or emails forwarded to me about traumatic experiences of people while taking a cab, or getting held up by these evil men. I guess that’s why I’m a bit paranoid when it comes to things like this. I’m so thankful that I haven’t experienced anything as bad as getting held up and stolen from. I hope and pray I won’t get to experience that at all.

But, just a word of warning, please, be careful out there. If you need to report abusive taxi drivers, you can contact LTFRB Hotline 0921-448-7777 or the Department of Transportation and Communications (DOTC) Hotline 7890.

If you want me to share your story or bad experience here on my blog, please, fill up the Report a Taxi form.

Taxi Complaints Case #1 : Rude Driver, Tampered Meter

Back when I was working as a call center supervisor, most of the time, I was assigned to come in to work during the wee hours of the night. So, I had no choice, but, to ride taxi cabs on my way to work.

My work was so freaking tiresome, so, most of the time, my partner Mai and I hail taxi cabs on our way back home. We also ride a taxi after grocery shopping or on our way home from the mall.

Taxi in the Philippines - PinayReviewer.com And through the years, we’ve gotten too familiar with the usual taxi fare we pay. We learned how to check if the meter of the taxi we’re riding wasn’t tinkered. We also discovered a lot of the common excuses and dirty tricks of taxi drivers to try to unfairly get more money out of their passengers. We’ve seen them all.

In those years, we also gotten into a lot of fights/arguments with taxi drivers. There were even times that the taxi drivers were too guilty that they didn’t ask us to pay anymore. Ack. We’ve seen and heard them all, I tell yah. I even had a longgggg list of taxi cab plate numbers of all the rude, unfair and cheating taxi cab drivers and companies we’ve encountered throughout all those years.

So, I’ve decided to come up with a section on this blog for Taxi Cab Complaints. In this section of Pinay Reviewer, I will be posting my complaints against taxi cab companies and drivers who were rude, unfair and cheated me out of my hard-earned money.